Email in the managed inbox

Compose, receive, reply, assign, and audit email beside every other Beam channel.

Compose and reply

Choose a verified mailbox, recipients, subject, message, and optional attachments. A new message creates an email thread; a reply preserves its message references and subject history. Save a draft when the message is not ready to send.

Inbound replies

Beam verifies the inbound event before it fetches the message body and attachments. The reply is matched to the owning workspace, mailbox, contact, and thread. If identity is ambiguous, Beam stops instead of guessing.

One conversation record

Email appears beside blue messaging, SMS/MMS, calls, and future channels. Badges identify the channel. Delivery state, attachments, internal notes, assignment, assistant activity, human actions, and provider events appear in the attributable timeline.

Human takeover

Taking over immediately pauses the email assistant for that conversation. The pause survives refreshes and workers. A teammate must deliberately resume it.