# Support

> We are here to help.

## Fastest: your support channel

Post in your dedicated support channel and a real person answers, usually within the hour during business hours (9am to 6pm Central, Monday through Friday).

## What to include

  - What you were trying to do
  - The phone number involved (if it is about a specific conversation)
  - The message id (if it came from the API)
  - A screenshot if something looks wrong in the inbox

## Urgent delivery issues

If replies suddenly stop across your whole workspace, flag it in the support channel with URGENT in the message. Number reputation issues are time-sensitive and we treat them that way.