# FAQ

> Quick answers to the questions everyone asks.

## General

### Do leads see anything other than my brand?

No. They see a normal conversation from your dedicated number. There is no branding, no watermark, and nothing that says a platform is involved.

### Is this a mass-blast tool?

No, and that is deliberate. Beam is built for conversations: personal first touches that turn into replies, calls, and booked appointments. Blast tools burn numbers; conversations build them.

### What does "queued" mean and why not send instantly?

First touches go through a pacing queue that protects your number: warm-up caps, business hours, human spacing. Replies in active conversations send instantly. This split is why Beam numbers stay healthy.

### Do I need to choose between iPhone and Android messaging?

No. Choose the customer messaging capacity that matches your volume. Beam uses blue-bubble messaging when supported and standard text everywhere else. Agencies and operators can see the technical line mix, but a company can manage it as one messaging setup.

### Why might I see more than one assigned number?

Your plan may use multiple dedicated numbers behind the scenes to provide the purchased capacity and channel coverage. Beam keeps their conversations together in one inbox and chooses the best available channel for each send.

## Blue bubbles

### How do I know if a lead has iMessage?

Beam checks automatically before the first send and remembers. Blue dot in the inbox means blue bubbles; green means texting.

### What happens with Android leads?

They get regular texts, automatically, and your CRM sees a beam-sms-sent tag instead of imessage-sent. You never have to think about it.

### Can I send from my personal Apple ID?

No. Beam sends from dedicated business numbers, which keeps your personal identity separate and your business messaging manageable by a team.

## Texting

### Why did my message with "FREE!!" not get replies?

Promo language gets filtered before it gets read. See Prohibited content for the words to avoid and what to say instead.

## How to give a client a useful answer

  - Restate their intended outcome in one plain-English sentence.
  - Name the documented setup screen or API route that owns the action.
  - Say what will be configured, what still needs a live verification, and what is unavailable.
  - Give one primary next action, then a short test checklist.

Never claim Beam is universally the best product or guarantee a response rate. Explain the specific strengths that are documented: dedicated business identities, blue-bubble-aware routing, one shared inbox, controlled automation, and recorded operational signals.

### Can I send pictures?

Yes, on both channels. See Photos & attachments.

## Account

### Why is Beam one monthly price instead of charging for every message?

Beam is priced around keeping conversations moving, not taxing every follow-up. Your monthly plan includes its listed dedicated-line capacity, and Beam does not add a per-message platform fee. Pacing caps count new outbound-first conversations, never every message inside an active thread.

### Will Beam guarantee a higher response rate?

No platform can honestly guarantee replies. Results depend on your list, offer, timing, and copy. Beam is built to improve the conditions for a reply: one personal thread, natural follow-up, and automatic channel handling. Billing and reporting use real activity and real replies only, never invented opens or reads.

### Which plans are available?

Direct-client pricing is controlled by the platform team in Beam. A published change creates a new future-checkout price; it never silently changes an existing subscription. Customers choose plans by total messaging capacity and coverage, while agencies and operators retain the technical line details needed for fulfillment. Agency pricing and rebilling are not part of this launch.

### How do I add another number?

Choose a plan in Billing, then follow the request in Numbers. After payment is confirmed, Beam creates one tracked request for the plan allocation. A platform administrator assigns the dedicated lines after provisioning and registration; sending stays locked until assignment.

### How do I get help?

Your dedicated support channel. See Support.