# The Inbox

> Every conversation across every number, in one place your team can answer.

## Threads

The left panel lists every conversation, newest activity first. A channel badge identifies email, blue messaging, SMS/MMS, or calls. Email threads retain their subject and recipients. Unread counts stay until someone on your team opens the thread.

## Reading and replying

Open a thread to see its full history, delivery state, attachments, notes, assignment, provider events, and attributable assistant or human actions. Email compose includes recipients, subject, draft state, and reply threading.

## The human touch, built in

  - Typing indicator. While you type a reply to a blue-bubble contact, they see the real typing bubbles on their phone.
  - Read receipts. Opening a thread with new messages sends a real read receipt. The lead sees "Read", exactly like texting a friend.
  - Reactions. Hover any of their messages and tap a reaction. A real tapback lands on their message. See Reactions, typing and read receipts.

## Photos and attachments

Photos a lead sends appear right in the thread. Click to open the full size.

## Opt-outs

If a contact replies STOP, the thread locks: Beam marks them opted out and the composer is disabled for that contact. This is automatic and required by law. See Compliance.

## Stats that matter

The header shows sent, replied, and reply rate. Reply rate is the one number that predicts everything else: revenue and number health both follow it. Above 20% on warm leads is strong.